The Vault Difference
Vault Highlights:
A blank canvas: Our unique business model centers around providing customized solutions, starting with a blank canvas and tailoring it to your needs.
Coverage in all 50 states: We partner with local brokers and agents to offer the best service experience for our customers.*
Rapid claims response and payout times: Vault offers a response time within 24 hours from initial contact. Once damages are agreed upon, prompt payment will be issued.
Financial strength: Vault is rated A- (Excellent) by AM Best for our financial strength. We also maintain a conservative reinsurance program backed by highly rated or financially secured reinsurers.
Industry innovator:
Vault is a leading high-net-worth insurance provider for custom insurance solutions. Our leaders are respected industry innovators with decades of insurance expertise.
*Not applicable to all product coverages.
Proactive protection and crisis response:
Our team of experienced risk managers and vendors evaluates potential risks and identifies opportunities to help our insureds prevent or mitigate claims before they happen.
Exceptional Service and Immediate Support, Anytime You Need Us.
Vault Concierge is our customer service team, ready to help you with on-the-spot service, 24/7.As your first point of contact with Vault, our concierge is equipped to help you resolve any issues, from making policy changes or contacting adjusters. Unlike other customer support lines, you will always talk with a live person who can help — no automation or jumping through hoops.
We hold our team to the highest standards of service, so every interaction has a white-glove level of care, and every agent or customer gets the support they need right away.
More Than a Payment Process, It’s a Life Recovery Process.
Vault Claims Adjusters do what it takes to make a difference for our customers. We focus on fast, flexible, and creative solutions to help you recoup your covered losses.
On average, we respond to claims notifications within 24 hours of initial contact. Once damages are agreed upon, prompt payment will be issued.
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Where Others See Risk, We See Opportunity.
We know risk education and mitigation are key to reducing severity of loss. Protecting your assets is more than insuring them, it’s looking at the bigger picture to reduce all possible risks. Our team of experienced Risk Advisors provide risk management services to help proactively protect homes and valuables from water damage, fire, theft, natural disasters, and more.
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