The Vault Difference
Customized Insurance Solutions for Affluent Individuals and Families
Vault Highlights:
A blank canvas: Our unique business model centers around providing customized solutions, starting with a blank canvas and tailoring it to your needs.
Coverage in all 50 states: We partner with local brokers and agents to offer the best service experience for our customers.
Fastest claims response and payout times: Vault offers the industry’s best response time to claims, with a response time within 24 hours from initial contact. Our average time for some form of payout is 48 hours.
Financial strength: Vault is rated A- (Excellent) by AM Best for our financial strength. We also retain an A+ reinsurer panel rating for our conservative reinsurance protection.
Industry innovator: Vault is a leading high-net-worth insurance provider for custom insurance solutions. Our leaders are respected industry innovators with decades of insurance expertise.
Proactive protection and crisis response: We analyze where we can reduce risks and provide the resources and tools to our customers to mitigate potential dangers.
VAULT CONCIERGE
As your first point of contact with Vault, our concierge is equipped to help you resolve any issues, from making policy changes or contacting adjusters. Unlike other customer support lines, you will always talk with a live person who can help — no automation or jumping through hoops.
We hold our team to the highest standards of service, so every interaction has a white-glove level of care, and every agent or customer gets the support they need right away.
Exceptional Service and Immediate Support, Anytime You Need Us.
Vault Concierge is our customer service team, ready to help you with on-the-spot service, 24/7.As your first point of contact with Vault, our concierge is equipped to help you resolve any issues, from making policy changes or contacting adjusters. Unlike other customer support lines, you will always talk with a live person who can help — no automation or jumping through hoops.
We hold our team to the highest standards of service, so every interaction has a white-glove level of care, and every agent or customer gets the support they need right away.
VAULT CLAIMS SERVICES
We promise to respond to claims notifications within 24 hours of initial contact. Once damages are agreed upon, payment is issued within 48 hours on average.
More Than a Payment Process, It’s a Life Recovery Process.
Vault Claims Adjusters do what it takes to make a difference for our customers. We focus on fast, flexible, and creative solutions to help you recover and recoup your losses.We promise to respond to claims notifications within 24 hours of initial contact. Once damages are agreed upon, payment is issued within 48 hours on average.
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VAULT RISK SERVICES
Where Others See Risk, We See Opportunity.
We know risk education and mitigation are key to reducing severity of loss. Protecting your assets is more than insuring them, it’s looking at the bigger picture to reduce all possible risks. Our team of experienced Risk Advisors provide all-encompassing risk management services to help proactively protect homes and valuables from water damage, fire, theft, natural disaster and more.
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